HCL regularize multinational services such as IBM, HCL

Technologies is a multinational IT services company in India. Shiv Nadar and
his fellow engineers found HCL Technologies in 1976. Despite receiving
government approval, HCL Technologies soon faced key external conditions that
affected the company historically. As the Indian government began to regularize
multinational services such as IBM, HCL Technologies began facing challenges as
it increased competition in the technology industry. Customers were also
demanding integrated IT services and off-shoring application development work
in India to take advantage of lower costs. As one employee in HCL Technologies
mentioned, “Our bet was selling more and more computers, but other IT companies
were moving into services. That was the new game, and we entered late.”

            Vineet Nayer, an engineer who
graduated from one of India’s leading business schools was appointed as a new
leader for HCL Technologies in 2005. Nayer realized in order to differentiate
HCL Technologies from other IT companies in India, he had to take a different
approach. First, he initiated a “Mirror, Mirror” system where Nayer held a
“metaphorical mirror” and asked the company where they stand and how they have
to transform. One unconventional strategy Nayer came up with was the “Employee
First, Customer Second” (EFCS) strategy that “provided a unique employee
environment, to drive an inverted organizational structure, to create
transparency and accountability in the organization, and to encourage a
value-driven culture” as stated in the HCL Technologies article. Nayer’s idea
behind the EFCS strategy was to enhance the values of his employees by creating
an environment where employees are empowered and developed allowing employees
the opportunity to produce bottom-line results to their full potentials.

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